Same-Day and Next-Day Delivery in U.S. and Canada
In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 5:00 pm (EST) weekdays, and 2:00 pm (EST) Saturdays, in the recipient's time zone (excluding holidays and peak floral delivery periods.) Otherwise, next-day delivery is the norm. Our standard service charge ($18.99 per delivery in U.S. and Canada / $24.99 international) apply to all orders. Fed Ex packages may have various charges.
Peak Floral Delivery Periods
IMPORTANT -- At peak floral delivery periods, such as Christmas, Valentine's, and Mother's Day weeks, please order at least one to two days in advance to ensure timely delivery.
Sundays and Legal Holidays
Delivery service is often NOT available in many areas on Sundays or legal holidays. So, while every effort will be made to accommodate such deliveries when possible, items requested for delivery on a Sunday or legal holiday may be delivered the day before or day after the date requested, if necessary.
Requests for A.M. or P.M. Delivery
On orders received at least 24 hours in advance (excluding peak floral delivery periods), we will be happy to honor requests whenever possible for AM delivery, PM delivery, or delivery by a specific afternoon time (e.g., by 4:00 p.m.) For same-day orders placed by 12:00 noon (recipient's time zone), you may also request delivery by 5:00 pm.
Flower Delivery Express delivers roses, wrapped bouquets, and living plant gifts throughout most of the world via an international network of affiliated professional florists. For deliveries outside the U.S. and Canada, simply select from our menu. (Allow one to two days for delivery, excluding Sundays, legal holidays, and peak floral periods.)
A Few Remote Areas Have Flexible Deliver-ability
Some of the areas that we deliver to may have fluctuations in deliver-ability. This can be caused by a variety of issues that include, but are not limited to, road construction that changes or prevents delivery, seasonal access such as ferry boat service, changes in the availability of FedEx routes and florist delivered routes. When we become aware of these issues, we seek alternate means of delivery, that may involve the necessity of delaying, the delivery or making changes in the products. In all of these cases we always provide a free upgrade and a note of apology. Unfortunately, we are not always aware of these extenuating circumstances in as prompt a manner as we would prefer. We do not always know that a delivery cannot be made until after several attempts have been made.
Deliveries Sometimes Need to be Rescheduled
IMPORTANT In cases when weather, local conditions, extreme traffic issues, inaccessibility to the location, necessity to special order, orders that for whatever reason cannot be delivered on the date requested, we will attempt to notify the sender. However, unless we are specifically instructed otherwise, we reserve the right to reschedule them for the next available delivery date. In all cases when this becomes necessary, we will provide a FREE UPGRADE to the purchase. Also a note of apology for the delay will be included with the item.
If you are not completely satisfied with the quality of one of our products, please contact us immediately by electronic mail or phone, and we will gladly provide a replacement. Any service charges, handling charges, delivery charges or shipping costs are not refundable. Unfortunately, we are unable to provide refunds on any merchandise that is not returned or after its intended use or consumption. Duplicated orders, orders accidentally placed and/or orders that are cancelled before their scheduled delivery date may be refunded for the product price with a 30% cancelation fee applied.