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ABOUT US


Through FDE flower delivery services you can send elegant roses, fresh flower bouquets, blooming and green plants, and fruit and goodies baskets throughout most of the world through FDE staff and their computerized sending system and network of more than 75,000 professional affiliate florists. A complete menu of popular items is available online for birthdays, anniversaries, get well wishes, new babies, holidays, expressions of sympathy, and almost every other occasion. Each gift is professionally designed and delivered, to ensure the highest level of quality and service. The FDE caring staff and the FDE easy-to-order website will include a personal enclosure card with your message at no extra charge, and satisfaction is always guaranteed.

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The FDE staff is always ready to assist you in our state of the art call center which is operated 24 hours a day, seven days a week. 

FDE staff provides the ultimate in customer service 24 hour a day 7 days a week 52 weeks a year.  WE NEVER CLOSE!!!

888-851-2881

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CUSTOMER SERVICE IS AVAILABLE 24/7/365

If you have any questions or need more information, please contact us by email at: customerservice@flowerdeliveryexpress.com

The FDE extraordinary staff provides the ultimate in customer service 24 hour a day 7 days a week 52 weeks a year.  WE NEVER CLOSE!!

888-851-2881

 

FLOWER DELIVERY EXPRESS

2985 Haggerty Hwy

Commerce Township, MI 48390


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Flower Delivery Express

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FDE floral company delivers around the world to over 80 countries.  We have a complete selection of floral products that can fill any request.

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We deliver across the street or across the nation. As a member of FTD  and other flower by wire associations. The FDE staff has access to local floral shops around the world and provide delivery through these networks. The FDE floral company also delivers through FedEx and UPS delivery services as well as from our own brick and mortar flower shops. Whether you are sending flowers down the street or out of the area, FDE customer service can help you do both in compliance with professional standards. 

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Coupons, Store Credits, Specials or Discounts 

All coupons and special offers are subject to cancellation and/or change without prior notice. Coupons, codes, store credits, specials and/or discounts cannot be combined with any additional offers. Offers are valid with coupon or promotion code only. Not valid on previous purchases. Void where prohibited.

Rebate Details

Purchases that are identified as qualifying for a rebate are awarded the rebate in full as soon as the product has been delivered. The notification of the rebate will be sent by email along with the delivery confirmation. Rebates cannot be used on the original purchase that earned the rebate. All rebates have an expiration date and must be claimed within said period of time. Rebates are offered in denominations of not more than thirty dollars. Rebates offered amounts greater than thirty dollars will be satisfied with multiple rebates equaling the full amount of the rebate as offered. All rebates issued by this company are redeemable exclusively with this company for future purchases and has value only when used online with one of the approved websites upon which it was issued. These rebates cannot be combined or used with any other offers, they must be used off the original list price of the product.

Refund Policy

If you are not completely satisfied with the quality of one of our products, please contact us immediately by electronic mail or phone, and we will gladly provide a replacement. Any problems must be reported upon delivery. All service charges, handling charges, delivery charges or shipping costs are non-refundable. Unfortunately, we are unable to provide refunds on any merchandise that is not returned or after its intended use or consumption. Duplicated orders, orders accidentally placed, orders where delivery was attempted, and/or orders cancelled before their scheduled delivery date may be refunded for the product price with a 30% cancelation fee applied.

Distribution

Please note that the costs of transactions as noted are the final distribution of funds relative to the product, service charge, and H.C. and will be cleared accordingly.  Service Charges (SC) and Handling Charges (HC) may cover such cost as shipping, delivery, packaging, taxes, licensing, compliance issues as well as issues related to market price fluctuations.

Binding Arbitration Using Established Alternative Dispute Resolution Provider

This Limited Warranty Policy shall be governed by the laws of the State of Michigan without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Any claim or dispute in connection with the purchase of any goods or services shall be resolved in a cost effective manner through binding non-appearance-based arbitration. The arbitration shall be initiated through an established alternative dispute resolution provider mutually agreed upon by the parties. The alternative dispute resolution provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgement on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. If the foregoing arbitration clause does not apply for any reason, you may agree to submit to the personal jurisdiction of the state courts located within Oakland County, Michigan and the federal courts in the Eastern District of Michigan, Southern Division for the purpose of litigating all such claims or disputes, which courts shall have exclusive jurisdiction of such claims or disputes. In either the case of arbitration or litigation, the entire aggregate liability of Flower Delivery Express, LLC, Wesley Berry Flowers and any of their affiliated companies shall be limited to the amount actually paid by the customer for the products giving rise to the liability; and, in no event will the total cumulative liability of Flower Delivery Express, LLC, Wesley Berry Flowers and all of their affiliated companies exceed the amount paid by the customer for the goods and/or services ordered. Notwithstanding the foregoing, Flower Delivery Express, LLC, Wesley Berry Flowers and all of their affiliated companies may seek injunctive or other equitable relief to protect its intellectual property rights in any court of competent jurisdiction.

Delivery Services

We utilize 3rd party delivery services including Fedex, UPS, local flower shops, and other services that allow us to delivery our products. Confirmations provided by these delivery services are valid evidence of the product's delivery.

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Occasionally, substitutions may be necessary to create your arrangement, due to the availability of certain plants/flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers/plants of equal or greater value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand and/or availability, especially during major holidays. In single-flower/plant arrangements, such as an all rose bouquet or orchids, the FDE customer service and their affiliated parties will make every attempt to match the flower type, but may substitute with another color.

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Same-Day and Next-Day Delivery in U.S., Canada and Internationally

In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 4:00 pm (EST) weekdays, and 2:00 pm (EST) Saturdays, in the recipient's time zone (excluding holidays and peak floral delivery periods.) Otherwise, next-day delivery is the norm. Our standard service charge ($19.99 per delivery in the U.S. and Canada/$24.99 international) apply to all orders. Fed Ex packages may have various charges.

Peak Floral Delivery Periods

IMPORTANT -- At peak floral delivery periods, such as Christmas, Valentine's, and Mother's Day weeks, please order at least one to two days in advance to ensure timely delivery.

Sundays and Legal Holidays

Delivery service is often NOT available in many areas on Sundays or legal holidays. While every effort will be made to accommodate such deliveries when possible, items requested for delivery on a Sunday or legal holiday may be delivered the day before or day after the date requested, if necessary.

Requests for A.M. or P.M. Delivery

On orders received at least 24 hours in advance (excluding peak floral delivery periods), we will be happy to honor requests, whenever possible, for AM delivery, PM delivery, or delivery by a specific time (e.g., by 4:00 p.m.) For same-day orders placed by 12:00 noon (recipient's time zone), you may also request delivery by 5:00 pm. Every attempt will be made to provide for regular and express deliveries as requested. In the event of a delay we will attempt to inform you. Regardless, we will reschedule for the next available opportunity.

International Orders

FDE floral company delivers roses, wrapped bouquets, and living plant gifts throughout most of the world via an international network of affiliated professional florists. For deliveries outside the U.S. and Canada, simply select from our menu. (Allow one to two days for delivery, excluding Sundays, legal holidays, and peak floral periods.)

A Few Remote Areas Have Flexible Deliver-ability

Some of the areas that we deliver to may have fluctuations in deliver-ability. This can be caused by a variety of issues that include, but are not limited to, road construction that changes or prevents delivery, seasonal access (such as ferry boat service), changes in the availability of FedEx routes and florist delivered routes. When we become aware of these issues, we will seek alternate means of delivery, which may involve the necessity of delaying the delivery and/or substitution in product.
Unfortunately, we are not always aware extenuating circumstances in as prompt a manner as we would prefer. We do not always know that a delivery cannot be made until after several attempts and all options have been exhausted.

Delivery Services

We utilize 3rd party delivery services including, Fedex, UPS, local flower shops and others that allow us to deliver our products. Confirmations provided by these delivery services are valid evidence of the product's delivery.

Deliveries Sometimes Need to be Rescheduled

IMPORTANT -- In cases when weather, local conditions, extreme traffic issues, inaccessibility to the location, necessity to special order, orders that for whatever reason cannot be delivered on the date requested, we will attempt to notify the sender. However, unless we are specifically instructed otherwise, we reserve the right to reschedule delivery for the next available delivery date. In all cases when this becomes necessary, we will provide a FREE UPGRADE to the purchase. Also, a note of apology for the delay will be included with the item.

 

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This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

FDE floral company may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information. 

FDE floral company may share your information with reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

FDE floral company cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability. 


Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

The FDE extraordinary staff welcomes your questions and comments about this Privacy Statement.

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Frequently Asked Questions
When should I expect my order to be delivered?
We do our best to make sure orders are delivered on requested delivery dates. A delivery confirmation will be sent via email to notify you, check your spam or junk folder sometimes confirmations end up in there. Orders are subjected to change delivery dates for the next available date so except orders to arrive the following day along with an upgrade and apology note.
Where do we delivery?
We take orders from around the world and service within the United States and over 80 different countries.
I have not received a delivery confirmation, has my order been delivered?
Delivery confirmations are sent via email. Make sure to check they email you provided including the spam and junk folder. At times of high volume or email system may forget to send a confirmation, if you are unsure if the order was delivered feel free to contact our customer service representatives by phone (888-851-2881) or email (customerservice@flowerdeliveryexpress.com) . We will contact the local florist and recipient to confirm delivery.
Do we delivery on holidays or Sunday?
We are open year round and our customer service is available 24/7 to take your orders for Holiday and Sunday deliveries.
How are the flowers delivered/packaged?
Our flowers are freshly designed and delivered by a local florist. Fedex orders are shipped next day air right from the florist to ensure freshness. Our flowers are arranged in a vase and delivered in a special gift box along with your personal message. Fedex order are placed in a delivery gift box and wrapped in cellophane and laid in a bed of green tissue paper ready to be removed and placed in the glass vase.
How can I make changes to my order information?
If you have any issues with your order and wish to change the billing information, recipients address or delivery date please contact us immediately so can get it corrected in time before we attempt for delivery. Contact us via email at customerservice@flowerdeliveryexpress.com or phone at 888-851-2881.
Do we deliver to hospitals?
We can make deliveries to hospital and patients. We make the deliveries right to the front desk at the hospital and a hospital employee will take the flowers to the right place from there.
Do we deliver to secure areas like gated communities and military bases?
Of course we do, with a little help and notice. Be sure you give us a daytime phone number so we can contact the person receiving the flowers. Please include the information in the Special Instructions section of the order to let us know it’s a secure area or building. Some locations allow us to deliver to the main gate or with an employee, just let us know!
I do not see my flowers at the funeral home, but I have a delivery confirmation.
A lot of funeral directors prefer to remove any greeting cards or personal messages that go along with the flowers, and because of the amount of arrangements they tend to rotate them from the back out to the front. Not all flowers maybe made visible or distinguishable but if you have received a delivery confirmation we assure you it has been delivered. Try checking with the funeral director or contact us so we can confirm the delivery ourselves.
Can we deliver at a scheduled event or funeral service?
With time an notice we are able to accommodate any scheduling plans. Just make sure to include the details in the special instructions that way we can deliver on time or the day before especially if the service or event is in the morning.
Can we deliver at a specific time?
We cannot guarantee specific times, however we will do our best as long as enough notice and information is provided for us to do so. Just include the details in the special instructions. For example office hours or service times are helpful when delivery "the office closes at 5 pm, leave at front desk if not there".

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